Business hotels & heritage-city stays
Missed after-hours messages, upgrades nobody offered, OTA commission on guests who'd book direct. Name the leaks below, then put your own numbers on them with the calculator.
Kolkata's hotel market mixes business travel around Park Street and Salt Lake with cultural tourism that peaks hard around Durga Puja and the winter season. It's also one of India's most OTA-dependent metros — which means commission is quietly one of the biggest line items most Kolkata hotels pay, and every guest who rebooks through the portal pays it again on your behalf.
In a value-conscious market, the leaks are less about luxury upgrades and more about volume: the airport transfer that went to a cab app, the early check-in a morning-train arrival would have paid for, the festival-season guest whose three pre-arrival questions never got answered and who arrived already annoyed. Small amounts, every booking, every month.
HotelFox starts from the OTA confirmation email you already receive and opens a WhatsApp + email conversation with each guest — an AI concierge in English, Hindi, or the guest's own phrasing, answering at any hour, offering what your rules allow, and giving repeat guests a direct path back that skips the commission entirely. No PMS, no setup fee, live in under 10 minutes.
Leak 1
Kolkata hotels see unusually loyal repeat business — family visits, medical trips, annual festival travel. When those guests rebook through the OTA each time, you pay full commission to re-acquire people who already chose you.
Leak 2
Guests arriving on early trains from across the East routinely want early check-in and breakfast — a natural paid add-on. If the question lands on WhatsApp at 6am and gets answered at 10, the sale never happens.
Leak 3
Puja and winter-season peaks multiply guest messages without multiplying your front desk. The questions that go unanswered in the rush are exactly the transfers, dinners, and late checkouts that would have padded your best weeks of the year.
ROI CALCULATOR
Three revenue lines, one subscription. Prices shown in USD (Other).
Monthly bookings
433
Room upgrades
Pre-arrival upsell to a higher room class
$935 / mo
Cross-sell & ancillaries
F&B, spa, transfers, late checkout, in-room dining
$416 / mo
Direct re-book recapture
Returning guests booking direct — saves OTA commission
$421 / mo
Total new revenue
$1,772 / mo
HotelFox cost
− $79
Business · billed monthly
Net profit
$1,693 / mo
Your ROI
22x
Estimates based on industry benchmarks — tap "Edit assumptions" to tune for your property. Subscription price from current plan for your region.
₹4,666/month Essential plan · 14-day free trial · no setup fee · no commission
Forward one OTA confirmation email and put up a WhatsApp QR code — that's the entire setup.
Start free 14-day trialThe Essential plan is ₹4,666/month flat — transparent INR pricing, no setup fee, no commission on upsell revenue. The 14-day free trial runs on your real bookings so you can judge payback before spending anything.
It can't change your existing OTA terms — no honest tool can. What it does is open a direct WhatsApp/email relationship during each stay, so returning guests have a direct way to rebook and the commission on repeat visits stops recurring.
No. Forward your OTA confirmation emails to the address HotelFox provides and place a WhatsApp QR code at reception. There is no PMS integration and nothing to install; most hotels are live in under 10 minutes.
No PMS, no setup fee, no sales call required to start. Forward one OTA confirmation email and you're testing it on real bookings today.